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q1: whatu2019s the moq and leading time?
a: normally our moq is 10 sets. for the bulk orders, the leading time will be depend on the order quantities and requirements; we will try our best to send the products to you asap.
q2: whatu2018s the payment terms you accept?
a: we accept alibaba trade assurance, paypal, western union and t/t.
for small order, need to pay fully. for big order, need to pay 30% deposit first, and pay 70% before shipment.
q3: how long do you offer for after-sales services?
a: warranty time is 12 months from the shipping date.
q4: how about the shipping way?
a: we do provide international express door-to-door(dhl, ups, fedex) and airline. you can choose the shipping way you prefer, and different shipping way different shipping cost.
q5: can you do odm/oem orders?
a: yes, we can help you customize your logo on the product, package and manual. we also can help your oem the product colors or shape. we are manufacturer with our own r&d team.
q6: can you do special packaging for us?
a: yes, we can. but the extra packing fee should be added accordingly.
q7: what certificates do you have for your product?
a: we have ce, rohs, bqb, fcc, ccc and other current international standards.
q8: how to get samples from you?
a: sample order (less 10 sets) is welcome. we will charge sample fee and shipping cost, the sample fee will refund from bulk order next time.
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